In too many cases, families feel powerless once a loved one enters a long-term care facility. In addition to the mound of paperwork to be completed, reassignment to a new physician, and establishing how care will be paid for, there is the conveying of food likes and dislikes, the reminders of health issues which need to be included in the care plan, and the placement of personal belongings in a very limited space. After an emotionally and physically draining day, you leave for home, only to wonder how your loved one is being treated out of your sight and if anyone is really concerned about his or her personal preferences.
There are several ways to encourage proper care even in your absence -
* Add random visits to your regular ones so no one will know your schedule.
* Get to know families of other residents and agree to look in on each other’s loved ones, communicating anything that doesn’t seem quite right.
* Ask friends and relatives to also visit randomly – the more eyes the better.
If you encounter a situation which you are unable to resolve to your satisfaction within the facility, find the Ombudsman assigned to your area. This should be posted in the facility, and you can also find this information at http://www.ltcombudsman.org/.
Every state has an Ombudsman Program which consists of advocates for residents in long-term care facilities. These folks are trained to help you with many issues including finding a facility, obtaining quality care, resolving problems, and assisting with complaints.
You are not alone.
Bring in help if you need it or if you just want another set of eyes to review a situation.
